www.zerohedge.com by TYLER DURDEN
After receiving more thanĀ 75,000 individual complaintsĀ that it’s Alex-powered Echo devices were spying on them, Amazon has abandoned its policy that such complaints must beĀ resolved outside the court system via secretive arbitration proceedings, and will instead allow customers to file lawsuits, according to theĀ Wall Street Journal.
In other words, ‘so sue us.’
The company quietly changed its terms of service to file lawsuits, as the company already facesĀ at least three class action suits – including one brought May 18 alleging that the company’s Echo devices were recording people without permission.
The retail giant made the change after plaintiffsā lawyers flooded Amazon with more thanĀ 75,000 individual arbitration demandsĀ on behalf of Echo users.Ā That move triggered a bill for tens of millions of dollars in filing fees, according to lawyers involved, payable by Amazon under its own policies.
Amazonās decision to drop its arbitration requirement is the starkest example yet of how companies are responding to plaintiffsā lawyers pushing the arbitration system to its limits. -WSJ
Arbitration agreements are typically buried in the fine print in order to avoid costly litigation, while many employers use them for adjudicating issues such as discrimination complaints or pay disputes. The right to require arbitration has been repeatedly upheld by the US Supreme Court.
During private arbitration, less evidence is presented and there are no appeals – with companies typically agreeing to pay for initial filing fees ranging between $100 and $2,000. The proceedings are managed by companies that charge additional fee, while the arbitrators themselves will of course bill for their time.
According to consumer advocates and plaintiffs’ lawyers, arbitration usually makes it financially worthwhile for individuals to pursue claims, while companies say it’s a fair process.
“Companies thought they were getting out of liability altogether,” with arbitration clauses, says Chicago lawyer Travis Lenkner, whose firm filed the majority of the Amazon claims. “Now theyāre seeing exactly what they bargained for, and they donāt like it.”
The mass-arbitration filings haveĀ forced companies to scramble.Ā Uber TechnologiesĀ Inc.,Ā LyftĀ Inc.,Ā and TurboTax makerĀ IntuitĀ Inc.Ā have all tried to avoid paying filing fees or direct claims back into court after being hit in recent years with thousands of arbitration claims.
Few companies so farĀ seem ready toĀ scrap arbitration outrightĀ like Amazon.
Instead,Ā some are requiring employees to speak to a lawyer at the company before filing an arbitration claim. One arbitration provider created a mass-claim protocol that calls for handling a few test cases before the full filing fees come due. -WSJ
Claims against Amazon began pouring in after it was revealed in 2019 that Alexa devices wereĀ storing recordings of usersĀ without their consent. When consumers filed for class action lawsuits claiming that the recordings violated consent laws, Amazon was able to successfully argue that the claims belonged in arbitration. In early 2020, Keller Lenkner and other firmsĀ filed tens of thousands of individual arbitration demands.
One year later, Amazon’s attorneys notified plaintiffs’ attorneys of their recent change in terms of service – eliminating a 350-word arbitration requirement and replacing it with two sentences which say disputes can be brought in state or federal courtĀ near Amazon’s Washington state headquarters.
Local attorneys are surely buzzing with excitement.
