“We had to layoff [sic] 90 percent of our support team because of this AI chatbot. Tough? Yes. Necessary? Absolutely.”
The following report is by Futurism’s The Byte:
Tough But Necessary
Suumit Shah, a 31-year-old CEO of an e-commerce platform called Dukaan based in India, is getting torn to shreds online for firing 90 percent of the company’s customer support staff after arguing that an AI chatbot had outperformed them.
It was an unusually callous announcement that clearly didn’t sit well with plenty of netizens, as Insider reports.
We had to layoff [sic] 90 percent of our support team because of this AI chatbot. Tough? Yes. Necessary? Absolutely.
He tweeted.
In a lengthy Twitter thread laden with screenshots from action movies such as “iRobot” and “Limitless,” Shah argued that response times plummeted from over two hours to less than two minutes thanks to the AI chatbot…
