Company leadership noted that implementing self-checkout would likely lead to replacing workers for the sake of efficiency and the company has no desire to do so, especially because self-checkout often contributes to bad customer experience.
The following report is by Angela L. Pagán from The Takeout:
Robots scan shelves for inventory, smart shopping carts register purchases before customers hit the checkout line, and some grocers let customers pay by palm—but Trader Joe’s continues to resist any and all of that newfangled technology.
Whether you love or hate shopping at the chain, Trader Joe’s is nothing if not consistent on this front. In a recent episode of the Inside Trader Joe’s podcast, CEO Bryan Palbaum was not shy about sharing his distaste for self-checkout and why the brand has no plans to incorporate that sort of technology, or any other similarly high-tech advancements, into the Trader Joe’s shopping experience…
